7 edition of Customer Tells found in the catalog.
April 2, 2007 by Kaplan Business .
Written in English
|The Physical Object|
|Number of Pages||288|
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Customer Tells, the innovative new book by bestselling author Dr. Marty Seldman, focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. In poker, the “tell” means knowing the cards a competitor holds; in customer service, /5(3).
Combining the wisdom of cognitive psychologists, customer service experts, and poker professionals, 'Customer Tells' reveals how to quickly and accurately read customers. The text tells how communication style, body language, dress, reactions, facial expressions, and word choices reveal a customer's personality/5.
This book is about every kind of body language and verbal tell there is that you can use to determine what the other person is thinking. Books on lie detection alone often don't include this information.4/5(18). Customer Tells, the innovative book by best-selling author Dr.
Marty Seldman, Dr. Ben Sorensen, and John Futterknecht focuses on the key concept of the “tell”—the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly.
In poker, the tell. Customer Tells focuses on the key concept of the “tell,” the ability to read mannerisms, to understand what people mean but are not saying, and to respond accordingly. TELS Building Platform. Gain Visibility, Efficiency & Control. You can create safer senior environments with TELS Building Platform, created exclusively for Senior helps you overcome common Life Safety, asset management and maintenance, and repair challenges.
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New Releases. Stay up to date on the books that came out this week or this month. Despite the fact that subsequent studies showed that the magnitude of word of mouth varied by product, price and industry (people would tell 16 people about a negative auto repair experience, for example) a rule of thumb evolved in marketing circles that an unhappy customer will tell 10 people about the poor service he or she received.
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Dennis Snow and Jeanne Bliss have always been the customer experience (CX) authorities in my mind. Dennis’s Lessons from the Mouse and Jeanne’s Chief Customer Officer were two of the first books I read that described what the practice of customer experience looked like in the halls of Fortune companies like Lands End and Microsoft, as well as on Main Street at Walt Disney World.
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Caro's book contains just over 20 tells, with a chapter on each tell, it's variations, and how to exploit it. It also gives a reliability scale for each tell which shows how /5. Here's the ratio: It takes roughly 40 positive customer experiences to undo the damage of a single negative review.
The ratio is derived from a combination of. Audible is a subscription-based, digital-books entertainment service that sells books, original audio shows, and more.
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A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship. It may focus on a particular part of the story or give an overview of the entire experience.
What it always does is identify key interactions that the customer has with the organization. Bargain Books at read-iculously low prices.
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Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates.
I contacted customer service 3 times and was told the books are there and ready for shipment the past 2 weeks. I was told they twice sent a request to the warehouse manager to release books for /5(K).
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Because ♥Meagan♥ liked. A great customer success story needs to be a great story, too. Whether they're told through text, audio or video, all the best case studies follow a very simple but very effective template. It's a classic story structure that you'll be familiar with from basically every book, movie and.
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Related Book: No B.S. Guide to Maximum Referrals and Customer Retention by Dan S. Kennedy 2. Existing customers are more likely to buy for you than new customers.
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A customer journey map tells the story of the customer’s experience: from initial contact, through the process of engagement and into a long-term relationship.
It may focus on a particular part of the story or give an overview of the entire experience. What it always does is identify key interactions that the customer has with the organization. A good market research plan indicates where and who your customers are.
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